Overview

The Cashier/Customer Service Team Member is responsible for providing an energetic, friendly, and accommodating experience for both guests and coworkers. This role ensures efficient transaction processing, store cleanliness, and excellent customer service. This role is perfect for individuals who thrive in a customer-focused environment and enjoy working as part of a dynamic team.

Key Responsibilities:

• Customer Interaction – Engage with customers in a positive and professional manner, ensuring a welcoming store environment.
• Transaction Processing – Operate the cash register to process all in-store transactions accurately, including cash, credit, and debit payments.
• Store Cleanliness & Maintenance – Maintain a clean, well-stocked, and organized store, including floors, work areas, and restrooms.
• Sanitation Duties – Regularly clean and sanitize bathroom fixtures, replenish supplies, and empty trash containers inside and outside the store.
• Outdoor Upkeep – Keep the exterior of the building free of debris and ensure washer fluid and paper towels are stocked at fuel pumps.
• Deli & Food Handling – Stock and maintain deli equipment, prepare fresh food items, monitor product quality, and ensure proper temperature control.
• Inventory & Stocking – Receive and properly store incoming deliveries, report scanning issues, and notify the store manager of merchandise and supply needs.
• Compliance & Safety – Verify customer age for tobacco and alcohol sales, follow proper food safety and sanitation guidelines, and adhere to store policies.
• Cash Handling & Balancing – Accurately balance the cash register at the end of each shift and verify totals before closing transactions.
• Professional Appearance & Attitude – Maintain a well-groomed, clean, and professional appearance with appropriate work attire and hygiene.
• Team Collaboration – Work effectively with managers and coworkers while maintaining a high standard of customer service, even under pressure.

Qualifications & Skills

• Ability to bend, twist, turn, stand for extended periods and lift up to 50 lbs regularly
• Basic cash-handling and transaction balancing skills.
• Understanding of food preparation and sanitation procedures.
• Strong customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.

Overview:

As a Team Member, you are the face of our restaurant, creating a welcoming experience for every guest. Whether greeting customers at the counter, preparing our world-famous food, or ensuring the restaurant is clean and stocked, your role is essential in making sure customers return time and time again. This is a fun and fast-paced environment where teamwork, customer service, and a positive attitude are key to success!

Key Responsibilities:

• Follow Brand standards, recipes, and systems
• Prepare and package food and beverages accurately.
• Assemble and package orders
• Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstations
• Take orders at the Drive Thru or Front Counter and handle payments
• Meet speed of service standards while delivering accurate orders to guests
• Provide friendly and efficient service to guests
• Maintain a guest-focused culture in the restaurant
• Work collaboratively with team members and managers
• Maintain and organize stockroom and refrigerated areas

Qualifications:

• No prior experience required.

Key Skills & Traits

• Team-oriented and able to work in a fast-paced environment
• Punctual, honest, and positive attitude
• Willing to learn and adapt
• Guest-focused with strong communication skills

Physical Requirements:

• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting boxes, ice and products up to 20 lbs
• Wearing a headset
• Working in a compact space

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.

Are you a leader who grows other leaders?

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming the new Shift Leader for a Rocky Rococo, A&W, Cousins franchisee is a great career choice.

Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our managers to our crew members, works together and takes pride in doing a good job. So, if you are ready to roll up your sleeves and work with a winning team, then join our dynamic franchise! A shift Leader is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. In addition, they are responsible for the overall operation of the restaurant according to Rocky Rococo, A&W, Cousins standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities Include:

• Team Environment: Promote a team environment by fostering respect, coaching, and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and the team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction: Hold guests as the highest priority and role model for exceptional guest service.
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower the team to develop solutions that drive business results.
• Complete all required training, including ServSafe certification.
• Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives.
• Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications & Skills: 

• Able to clearly express oneself verbally and in writing (English) 
• At least 18 years of age
• High school diploma (or equivalent)

Required Competencies:

• Guest Focus anticipates and understands guests' needs and exceeds their expectations.
• Passion for Results - set compelling targets, and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
• Building Effective Teams - gets the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - uses interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Brand: Rocky Rococo, A&W, Cousins

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.

Are you a leader who grows other leaders?

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming the new Shift Leader for a Rocky Rococo, A&W, Cousins franchisee is a great career choice.

Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our managers to our crew members, works together and takes pride in doing a good job. So, if you are ready to roll up your sleeves and work with a winning team, then join our dynamic franchise! A shift Leader is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. In addition, they are responsible for the overall operation of the restaurant according to Rocky Rococo, A&W, Cousins standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities Include:

• Team Environment: Promote a team environment by fostering respect, coaching, and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and the team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction: Hold guests as the highest priority and role model for exceptional guest service.
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower the team to develop solutions that drive business results.
• Complete all required training, including ServSafe certification.
• Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives.
• Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications & Skills: 

• Able to clearly express oneself verbally and in writing (English) 
• At least 18 years of age
• High school diploma (or equivalent)

Required Competencies:

• Guest Focus anticipates and understands guests' needs and exceeds their expectations.
• Passion for Results - set compelling targets, and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
• Building Effective Teams - gets the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - uses interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Brand: Rocky Rococo, A&W, Cousins

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.

Overview:

As a Team Member, you are the face of our restaurant, creating a welcoming experience for every guest. Whether greeting customers at the counter, preparing our world-famous food, or ensuring the restaurant is clean and stocked, your role is essential in making sure customers return time and time again. This is a fun and fast-paced environment where teamwork, customer service, and a positive attitude are key to success!

Key Responsibilities:

• Follow Brand standards, recipes, and systems
• Prepare and package food and beverages accurately.
• Assemble and package orders
• Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstations
• Take orders at the Drive Thru or Front Counter and handle payments
• Meet speed of service standards while delivering accurate orders to guests
• Provide friendly and efficient service to guests
• Maintain a guest-focused culture in the restaurant
• Work collaboratively with team members and managers
• Maintain and organize stockroom and refrigerated areas

Qualifications:

• No prior experience required.

Key Skills & Traits

• Team-oriented and able to work in a fast-paced environment
• Punctual, honest, and positive attitude
• Willing to learn and adapt
• Guest-focused with strong communication skills

Physical Requirements:

• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting boxes, ice and products up to 20 lbs
• Wearing a headset
• Working in a compact space

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.

Overview

The Cashier/Customer Service Team Member is responsible for providing an energetic, friendly, and accommodating experience for both guests and coworkers. This role ensures efficient transaction processing, store cleanliness, and excellent customer service. This role is perfect for individuals who thrive in a customer-focused environment and enjoy working as part of a dynamic team.

Key Responsibilities:

• Customer Interaction – Engage with customers in a positive and professional manner, ensuring a welcoming store environment.
• Transaction Processing – Operate the cash register to process all in-store transactions accurately, including cash, credit, and debit payments.
• Store Cleanliness & Maintenance – Maintain a clean, well-stocked, and organized store, including floors, work areas, and restrooms.
• Sanitation Duties – Regularly clean and sanitize bathroom fixtures, replenish supplies, and empty trash containers inside and outside the store.
• Outdoor Upkeep – Keep the exterior of the building free of debris and ensure washer fluid and paper towels are stocked at fuel pumps.
• Deli & Food Handling – Stock and maintain deli equipment, prepare fresh food items, monitor product quality, and ensure proper temperature control.
• Inventory & Stocking – Receive and properly store incoming deliveries, report scanning issues, and notify the store manager of merchandise and supply needs.
• Compliance & Safety – Verify customer age for tobacco and alcohol sales, follow proper food safety and sanitation guidelines, and adhere to store policies.
• Cash Handling & Balancing – Accurately balance the cash register at the end of each shift and verify totals before closing transactions.
• Professional Appearance & Attitude – Maintain a well-groomed, clean, and professional appearance with appropriate work attire and hygiene.
• Team Collaboration – Work effectively with managers and coworkers while maintaining a high standard of customer service, even under pressure.

Qualifications & Skills

• Ability to bend, twist, turn, stand for extended periods and lift up to 50 lbs regularly
• Basic cash-handling and transaction balancing skills.
• Understanding of food preparation and sanitation procedures.
• Strong customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.

Overview

The Cashier/Customer Service Team Member is responsible for providing an energetic, friendly, and accommodating experience for both guests and coworkers. This role ensures efficient transaction processing, store cleanliness, and excellent customer service. This role is perfect for individuals who thrive in a customer-focused environment and enjoy working as part of a dynamic team.

Key Responsibilities:

• Customer Interaction – Engage with customers in a positive and professional manner, ensuring a welcoming store environment.
• Transaction Processing – Operate the cash register to process all in-store transactions accurately, including cash, credit, and debit payments.
• Store Cleanliness & Maintenance – Maintain a clean, well-stocked, and organized store, including floors, work areas, and restrooms.
• Sanitation Duties – Regularly clean and sanitize bathroom fixtures, replenish supplies, and empty trash containers inside and outside the store.
• Outdoor Upkeep – Keep the exterior of the building free of debris and ensure washer fluid and paper towels are stocked at fuel pumps.
• Deli & Food Handling – Stock and maintain deli equipment, prepare fresh food items, monitor product quality, and ensure proper temperature control.
• Inventory & Stocking – Receive and properly store incoming deliveries, report scanning issues, and notify the store manager of merchandise and supply needs.
• Compliance & Safety – Verify customer age for tobacco and alcohol sales, follow proper food safety and sanitation guidelines, and adhere to store policies.
• Cash Handling & Balancing – Accurately balance the cash register at the end of each shift and verify totals before closing transactions.
• Professional Appearance & Attitude – Maintain a well-groomed, clean, and professional appearance with appropriate work attire and hygiene.
• Team Collaboration – Work effectively with managers and coworkers while maintaining a high standard of customer service, even under pressure.

Qualifications & Skills

• Ability to bend, twist, turn, stand for extended periods and lift up to 50 lbs regularly
• Basic cash-handling and transaction balancing skills.
• Understanding of food preparation and sanitation procedures.
• Strong customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment

Company Introduction

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.